Clarity Labs Privacy Statement
Protecting the individual's privacy on the Internet is crucial to the future of Internet-based business and the move toward a true Internet economy. We have created this Privacy Statement to demonstrate our firm commitment to the individual`s right to data protection and privacy. This Privacy Statement outlines how we handle information that can be used to directly or indirectly identify an individual ("Personal Data").
A. General Information
When does this Privacy Statement apply? This Privacy Statement applies to Personal Data that you provide to Clarity Labs or which is derived from the Personal Data as outlined below. The use of and any information that is gathered by cookies or other web tracking technologies is subject to the disclosures and options provided by the TrustArc Consent Manager which can be found on the relevant website.
Data Controller. The data controller of www.clarity.cx is Clarity Labs Skanstes 7 K1, Riga, LV-1013, Latvia (“Clarity Labs”). Where a registration form is presented on this website, the data controller may vary depending on the actual offering or the purpose of the data collection. The Clarity Labs data protection officer is Sergey Podolak (email@example.com).
What does Clarity Labs do with my Personal Data? Clarity Labs will process the Personal Data provided hereunder only as set out in this Privacy Statement.
Duration of processing of Personal Data. Where Clarity Labs is processing and using your Personal Data as permitted by law or under your consent, Clarity Labs will store your Personal Data only for as long as is required to fulfil the purposes set out below or until you object to Clarity Lab’s use of your Personal Data (where Clarity Labs has a legitimate interest in using your Personal Data), or until you withdraw your consent (where you consented to Clarity Labs using your Personal Data). However, where Clarity Labs is required by mandatory law to retain your Personal Data longer or where your Personal Data is required for Clarity Labs to assert or defend against legal claims, Clarity Labs will retain your Personal Data until the end of the relevant retention period or until the claims in question have been settled.
Why am I required to provide Personal Data? As a general principle, your granting of any consent and your provision of any Personal Data hereunder is entirely voluntary; there are generally no detrimental effects on you if you choose not to consent or to provide Personal Data. However, there are circumstances in which Clarity Labs cannot take action without certain Personal Data, for example because this Personal Data is required to process your information request or provide you with access to a web offering or newsletter. In these cases, it will unfortunately not be possible for Clarity Labs to provide you with what you request without the relevant Personal Data.
Where will my Personal Data be processed? Clarity Labs has affiliates and third-party service providers within as well as outside of the European Economic Area (the “EEA”). As a consequence, whenever Clarity Labs is using or otherwise processing your Personal Data for the purposes set out in this Privacy Statement, Clarity Labs may transfer your Personal Data to countries outside of the EEA including to such countries in which a statutory level of data protection applies that is not comparable to the level of data protection within the EEA. Whenever such transfer occurs, it is based on the Standard Contractual Clauses (according to EU Commission Decision 87/2010/EC or any future replacement) in order to contractually provide that your Personal Data is subject to a level of data protection that applies within the EEA.
Data subjects’ rights. You can request from Clarity Labs at any time information about which Personal Data Clarity Labs processes about you and the correction or deletion of such Personal Data. Please note, however, that Clarity Labs can delete your Personal Data only if there is no statutory obligation or prevailing right of Clarity Labs to retain it. Kindly note that if you request that Clarity Labs delete your Personal Data, you will not be able to continue to use any Clarity Labs service that requires Clarity Lab’s use of your Personal Data.
If Clarity Labs uses your Personal Data based on your consent or to perform a contract with you, you may further request from Clarity Labs a copy of the Personal Data that you have provided to Clarity Labs. In this case, please contact the email address below and specify the information or processing activities to which your request relates, the format in which you would like this information, and whether the Personal Data is to be sent to you or another recipient. Clarity Labs will carefully consider your request and discuss with you how it can best fulfill it.
Furthermore, you can request from Clarity Labs that Clarity Labs restricts your Personal Data from any further processing in any of the following events: (i) you state that the Personal Data Clarity Labs has about you is incorrect, (but only for as long as Clarity Labs requires to check the accuracy of the relevant Personal Data), (ii) there is no legal basis for Clarity Labs processing your Personal Data and you demand that Clarity Labs restricts your Personal Data from further processing, (iii) Clarity Labs no longer requires your Personal Data but you claim that you require Clarity Labs to retain such data in order to claim or exercise legal rights or to defend against third party claims or (iv) in case you object to the processing of your Personal Data by Clarity Labs (based on Clarity Lab’s legitimate interest as further set out in B. below) for as long as it is required to review as to whether Clarity Labs has a prevailing interest or legal obligation in processing your Personal Data.
Please direct any such request to firstname.lastname@example.org
Right to lodge a complaint. If you believe that Clarity Labs is not processing your Personal Data in accordance with the requirements set out herein or applicable EEA data protection laws, you can at any time lodge a complaint with the data protection authority of the EEA country in which you live or with the data protection authority of the country or state in which Clarity Labs has its registered seat.
Use of this website by children. This website is not intended for anyone under the age of 16 years. If you are younger than 16, you may not register with or use this website.
Links to other websites. This website may contain links to foreign (meaning non-Clarity Labs Group companies) websites. Clarity Labs is not responsible for the privacy practices or the content of websites outside the Clarity Labs Group of companies. Therefore, we recommend that you carefully read the privacy statements of such foreign sites.
B. Where Clarity Labs uses My Personal Data based on the Law
In the following cases, Clarity Labs is permitted to process your Personal Data under the applicable data protection law.
Providing the requested goods or services. If you order goods or services from Clarity Labs, Clarity Labs will use the Personal Data that you enter into the order or registration form (usually (a subset of) your name, (email) address, telephone number, company name and address, your job title and) only to process your order or to provide the requested goods or service. This may include taking the necessary steps prior to entering into the contract, responding to your related inquiries, and providing you with shipping and billing information and to process or provide customer feedback and support. This may also include conversation data that you may trigger via the chat functionalities on clarity.cx or other local Clarity Labs web presences, contact forms, emails, or telephone. In this Privacy Statement, “goods and services” includes (access to) Clarity Lab’s web services, offerings, contests, other content, non-marketing related newsletters, whitepapers, tutorials, trainings and events.
Clarity Labs communicate on a regular basis by email with users who subscribe to our services, and we may also communicate by phone to resolve customer complaints or investigate suspicious transactions. We may use your email address to confirm your opening of an account, to send you notice of payments, to send you information about changes to our products and services, and to send notices and other disclosures as required by law. Generally, users cannot opt out of these communications, which are not marketing-related but merely required for the relevant business relationship. With regard to marketing-related types of communication (i.e. emails and phone calls), Clarity Labs will (i) where legally required only provide you with such information after you have opted in and (ii) provide you the opportunity to opt out if you do not want to receive further marketing-related types of communication from us. You can opt out of these at any time emailing us at email@example.com
Ensuring compliance. Clarity Labs and its products, technologies, and services are subject to the export laws of various countries including, without limitation, those of the European Union and its member states, and of the United States of America. You acknowledge that, pursuant to the applicable export laws, trade sanctions, and embargoes issued by these countries, Clarity Labs is required to take measures to prevent entities, organizations, and parties listed on government-issued sanctioned-party lists from accessing certain products, technologies, and services through Clarity Lab’s websites or other delivery channels controlled by Clarity Labs. This may include (i) automated checks of any user registration data as set out herein and other information a user provides about his or her identity against applicable sanctioned-party lists; (ii) regular repetition of such checks whenever a sanctioned-party list is updated or when a user updates his or her information; (iii) blocking of access to Clarity Labs services and systems in case of a potential match; and (iv) contacting a user to confirm his or her identity in case of a potential match.
Clarity Lab’s legitimate interest. Each of the use cases below constitutes a legitimate interest of Clarity Labs to process or use your Personal Data. If you do not agree with this approach, you may object against Clarity Lab’s processing or use of your Personal Data as set out below.
Questionnaires and surveys. Clarity Labs may invite you to participate in questionnaires and surveys. These questionnaires and surveys will be generally designed in a way that they can be answered without any Personal Data. If you nonetheless enter Personal Data in a questionnaire or survey, Clarity Labs may use such Personal Data to improve its products and services.
Creation of anonymized data sets. Clarity Labs may anonymize Personal Data provided under this Privacy Statement to create anonymized data sets, which will then be used to improve its and its affiliates’ products and services.
Recording of calls and chats for quality improvement purposes. In case of telephone calls or chat sessions, Clarity Labs may record such calls (after informing you accordingly during that call and before the recording starts) or chat sessions in order to improve the quality of Clarity Lab’s services.
In order to keep you up-to-date/request feedback. Within an existing business relationship between you and Clarity Labs, Clarity Labs may inform you, where permitted in accordance with local laws, about its products or services (including webinars, seminars or events) which are similar or relate to such products and services you have already purchased or used from Clarity Labs. Furthermore, where you have attended a webinar, seminar or event of Clarity Labs or purchased products or services from Clarity Labs, Clarity Labs may contact you for feedback regarding the improvement of the relevant webinar, seminar, event, product or service.
Right to object. You may object to Clarity Labs using Personal Data for the above purposes at any time by emailing us at firstname.lastname@example.org. If you do so, Clarity Labs will cease using your Personal Data for the above purposes (that is to say, under a legitimate interest set out above) and remove it from its systems unless Clarity Labs is permitted to use such Personal Data for another purpose set out in this Privacy Statement or Clarity Labs determines and demonstrates a compelling legitimate interest to continue processing your Personal Data.
C. Where Clarity Labs uses My Personal Data based on My Consent
News about Clarity Lab’s Products and Services. Subject to a respective provision and your consent, Clarity Labs may use your name, email and postal address, telephone number, job title and basic information about your employer (name, address, and industry) as well as an interaction profile based on prior interactions with Clarity Labs (prior purchases, participation in webinars, seminars, or events or the use of (web) services ) in order to keep you up to date on the latest webinars, special offers, and other information about Clarity Lab’s software and services (including marketing-related newsletters) as well as events of Clarity Labs and in order to display relevant content on Clarity Lab’s websites. In connection with these marketing-related activities, Clarity Labs may provide a hashed user ID to third party operated social networks or other web offerings (such as Twitter, LinkedIn, Facebook, Instagram or Google) where this information is then matched against the social networks’ data or the web offerings’ own data bases in order to display to you more relevant information.
Special categories of Personal Data. In connection with the registration for and provision of access to an event or seminar, Clarity Labs may ask for information about your health for the purpose of identifying and being considerate of individuals who have disabilities or special dietary requirements throughout the event. Any such use of information is based on the consent you grant hereunder.
Kindly note that if you do not provide any such information about disabilities or special dietary requirements, Clarity Labs will not be able to take any respective precautions.
Event profiling. If you register for an event, seminar, or webinar of Clarity Labs, Clarity Labs may share basic participant information (your name, company, and email address) with other participants of the same event, seminar, or webinar for the purpose of communication and the exchange of ideas.
Revocation of a consent granted hereunder. You may at any time withdraw a consent granted hereunder by emailing us at email@example.com. In case of withdrawal, Clarity Labs will not process Personal Data subject to this consent any longer unless legally required to do so. In case Clarity Labs is required to retain your Personal Data for legal reasons your Personal Data will be restricted from further processing and only retained for the term required by law. However, any withdrawal has no effect on past processing of personal data by Clarity Labs up to the point in time of your withdrawal. Furthermore, if your use of an Clarity Labs offering requires your prior consent, Clarity Labs will not be (any longer) able to provide the relevant service (or services, if you revoke the consent for Clarity Labs to use your profile under the Clarity Labs Cloud Platform Identity Authentication Service for multiple Clarity Labs offerings), offer or event to you after your revocation.
D. U.S.-Specific Provisions
Where Clarity Labs is subject to U.S. privacy requirements, the following also applies:
Requirements to Protect Children's Privacy. We do not intend for our websites or online services to be used by anyone under the age of 13. If you are a parent or guardian and believe we may have collected information about a child, please contact us.
E. Russia-Specific Provisions
The following applies to users who are resident in the Russian Federation:
The services hereunder are not intended for use by citizens of the Russian Federation who are resident in Russia. If you are a Russian citizen residing in Russia, you are hereby notified that any Personal Data that you input into the services will be solely at your own risk and responsibility, that you expressly agree that Clarity Labs may gather your Personal Data and will process this data in the United States and in other countries, and that you will not hold Clarity Labs accountable for any potential non-observance of legislation of the Russian Federation.